Trust & Governance

Legal, Trust & Policies

Every journey with Zelenso Travel is grounded in transparency, professional accountability, and formal regulatory compliance in Sri Lanka.

Registered Company

ZELENSO (PVT) LTD

Company Reg: PV 00359958

Official Headquarters

Colombo 03, Sri Lanka

45, Alfred House Gardens

Guide Licensing

SLTDA-Licensed

Certified Chauffeur-Guides

Direct Support

+94 70 552 2299

contact@zelenso.com

Policy Framework

Official Documents & Disclosures

All documents updated regularly for European and global traveller standards

Contract & BookingUpdated 30 August 2026

Booking Terms

The terms governing your tour contract, payments, itinerary customisation, chauffeur-guide services, and liability.

Read document

Contract & BookingUpdated 30 August 2026

Cancellation Policy

Transparent cancellation timelines, applicable supplier fees, force majeure provisions, and rebooking flexibility.

Read document

Contract & BookingUpdated 30 August 2026

Refund Policy

Clear criteria for refund eligibility, payment processor processing windows, and statutory consumer protection rights.

Read document

Safety & ComplianceUpdated 30 August 2026

Travel Risk Notice

Comprehensive guidance on Sri Lankan road travel, wildlife safari safety protocols, climate, and emergency procedures.

Read document

Data & PrivacyUpdated 30 August 2026

Privacy Policy

How we safeguard your personal details, passport copies, and dietary preferences under global data protection standards.

Read document

Website & UsageUpdated 30 August 2026

Terms of Service

Standard website usage terms, intellectual property, itinerary quote validity, and digital communication rules.

Read document

Data & PrivacyUpdated 30 August 2026

Cookie Policy

Information on cookies used for session management, localized currency preference, and anonymous analytics.

Read document

Website & UsageUpdated 30 August 2026

Disclaimer

Information on itinerary estimates, wildlife sighting variability, seasonal route adjustments, and third-party content.

Read document

Start now

Discover your next Sri Lanka adventure

From ancient sacred temples and misty tea highlands to serene golden sunsets, let our experts curate your perfect private island journey.

Start Custom Itinerary

Golden evening sunset hues illuminating Sri Lanka's scenic paradise.

Sacred Adam's Peak mountain trail amidst Sri Lanka's majestic highland mist.